At Nutra MSV, we are committed to providing quality Ayurvedic supplements and wellness products. We carefully inspect and pack our products before dispatch. This Return & Refund Policy explains when a product can be returned, replaced, or refunded.

1. Return Eligibility

Returns may be accepted in the following situations:

• The product received is damaged or defective.
• The product received is incorrect or different from what was ordered.
• The product is received in a visibly tampered or damaged package.
• The product is missing from the delivered order.

To be eligible for a return or replacement, the product should be unused and, wherever applicable, remain in its original packaging.

2. Non-Returnable Products

For hygiene, safety, and product-quality reasons, certain products may not be eligible for return once delivered.

• Products that have been opened or used.
• Products without their original packaging, labels, or seals.
• Products damaged due to improper storage or handling after delivery.
• Products returned without prior approval from Nutra MSV.

3. Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

We may request photographs or other details of the product and packaging to verify the issue and process your request.

4. Return Request Period

Return or replacement requests should be submitted within 48 hours of delivery.

Requests submitted after this period may not be accepted unless the issue is covered by applicable consumer protection requirements.

5. How to Request a Return or Replacement

To request a return or replacement, contact us with the following information:

• Order Number
• Customer Name
• Registered Email Address
• Contact Number
• Reason for Return
• Photographs of the product and packaging, where applicable

Our team will review the request and provide further instructions if the return is approved.

6. Replacement

If the product is confirmed to be damaged, defective, or incorrectly delivered, Nutra MSV may provide a replacement product, subject to product availability.

Replacement products will generally be shipped to the original delivery address.

7. Refunds

If a refund is approved, the refund amount will generally be processed through the original payment method used for the order.

Refund processing time may vary depending on the payment gateway, bank, or financial institution.

8. Refund for Cancelled Orders

If an order is cancelled before dispatch and the payment has already been received, the eligible refund will be processed after the cancellation is confirmed.

Orders that have already been dispatched may not be eligible for cancellation and will be subject to the applicable return policy.

9. Shipping Charges

Shipping charges, if applicable, may be non-refundable unless the return is due to an incorrect, damaged, or defective product supplied by Nutra MSV.

10. Order Cancellation

Customers may request cancellation before the order is dispatched. Once an order has been dispatched, cancellation may not be possible.

11. Refund Processing Time

Once a refund has been approved, it will be initiated within a reasonable processing period. The time taken for the amount to appear in your account may depend on your payment provider or bank.

12. Failed or Unsuccessful Payments

If your payment has been deducted but the order was not successfully placed, please contact us with the transaction details. We will verify the payment status and assist you accordingly.

13. Important Note

Customers are advised to check the package at the time of delivery. If the package appears visibly damaged or tampered with, please inform the delivery partner and contact Nutra MSV as soon as possible.

14. Policy Changes

Nutra MSV reserves the right to update or modify this Return & Refund Policy from time to time. Any changes will be published on this page with the revised effective date.

15. Contact Us

If you have any questions regarding returns, replacements, cancellations, or refunds, please contact us:

• Company: Nutra MSV
• Email: info@nutramsv.com
• Phone: +91 92656 47905
• Website: https://nutramsv.com